Standard orders across India are dispatched within 1–2 working days and typically arrive within 4–7 days depending on your location. Metro areas (Mumbai, Delhi, Bangalore, Pune) are usually on the faster end. We’ll send you a tracking link by SMS and email as soon as your order ships.
Yes — we currently ship to the UAE, UK, USA, Canada, and Singapore. International orders take between 7–14 working days. Customs duties or import taxes, if applicable, are the responsibility of the customer. Write to us at hello@panchtatv.com before placing an international order if you’d like a shipping estimate.
There is no minimum order value for domestic orders within India. For international shipping, a minimum order value of ₹1,500 applies to cover logistics costs. Wholesale and bulk orders have separate minimums — write to wholesale@panchtatv.com for details.
Yes. Once your order is dispatched, you’ll receive an SMS and email with a tracking link. You can use this link to follow your package in real time. If you don’t receive a tracking notification within 2 working days of placing your order, please contact us.
We package our products carefully, but things occasionally go wrong in transit. If your order arrives damaged, please take a photo of the packaging and the product and send it to hello@panchtatv.com within 48 hours of delivery. We’ll arrange a replacement or refund at no cost to you.
Orders can be changed or cancelled within 2 hours of being placed, before they enter dispatch. Write to us immediately at hello@panchtatv.com or WhatsApp us at +91 98765 43210 and we’ll do our best to accommodate the change. Once dispatched, we are unable to cancel orders.
PANCHTATV Spices is our original line — authentic Indian spice blends rooted in regional culinary traditions. Tea Masala is our dedicated chai range, with blends crafted for different moods and moments throughout the day. PANCHAMRIT is our nourishment line, drawing from Ayurvedic principles to support modern wellness routines. All three brands share the same commitment to quality, sourcing, and small-batch craftsmanship.
Our products have a shelf life of 18 months from the manufacturing date, printed on each pouch. Once opened, we recommend using within 6 months for peak flavour. Store in a cool, dry place away from direct sunlight and moisture, and always reseal the pouch after use. In practice, most customers go through a pouch well before the 6-month mark.
Currently, PANCHTATV products are available exclusively through our website and select specialty partners. We intentionally keep distribution limited to maintain freshness and quality control. If you’re a retailer interested in stocking our products, write to wholesale@panchtatv.com.
Yes — our Tea Masala Gift Box is a popular choice for gifting, featuring a curated selection of five chai blends. We also create custom corporate gifting hampers for orders of 20 units or more. Write to us with your requirements and occasion and we’ll put something together.
All PANCHTATV Spices and Tea Masala products are 100% plant-based and suitable for both vegetarians and vegans. Our PANCHAMRIT nourishment blends are also free from animal-derived ingredients. Each product page confirms the full ingredient list if you’d like to check specific formulations.
None of our spice blends or tea masalas contain gluten-based ingredients. However, our facility handles a wide range of spices and there is a possibility of cross-contact. If you have coeliac disease or a severe gluten intolerance, please contact us before purchasing so we can advise based on the specific product.
No. We use no artificial colours, flavours, preservatives, anti-caking agents, or flavour enhancers of any kind. What’s on the ingredient label is exactly what’s in the pouch — nothing more. Our products are naturally shelf-stable because of the inherent properties of dried spices, not because of chemical additives.
We source from farming partners across India’s key spice-growing regions: cardamom from Munnar and Coorg, black pepper from Kerala, ginger from Rajasthan and Himachal, cinnamon from Tamil Nadu. We visit our sources seasonally and don’t use commodity-market spices sourced from unknown origins.
We recommend starting with ½ teaspoon per cup of chai (approximately 200ml). Adjust to taste — some prefer a more pronounced spice, in which case ¾ tsp works well. Add it directly to your pot when simmering the milk and water together, before adding tea leaves. Simmer for 3–4 minutes to allow the flavours to develop fully.
Absolutely. Our Tea Masala blends work beautifully with oat milk, almond milk, and full-fat coconut milk. Oat milk gives the most neutral base, while coconut milk adds a natural sweetness that complements our Ginger and Rose varieties particularly well. Avoid very thin milks (like rice milk) as they can dilute the spice profile.
Our Tea Masala blends are specifically formulated for chai and warm beverages. Our culinary spice blends (Sabzi Masala, Heritage Garam Masala) are designed for cooking. Don’t cross the streams — the ratios are optimised for very different purposes, and using a tea masala in a curry will give you a very sweet, delicate result that’s probably not what you’re after.
We stand behind everything we make. If you’re not satisfied with a product for any reason, contact us within 7 days of receiving your order and we’ll arrange a replacement or full refund. We don’t ask for lengthy explanations or complicated processes — we just want to make it right.
Yes. Because our products are consumables, we understand you may need to open and try something before realising it’s not for you. We’ll accept returns on opened products within 7 days as long as a reasonable amount remains in the pouch. Contact us and we’ll sort it out — no awkward conversations required.
Once a return or refund is approved, we process it within 2 working days. Refunds to credit or debit cards typically appear within 5–7 banking days depending on your bank. UPI and wallet refunds are usually faster — often within 1–2 days. We’ll confirm by email once the refund has been initiated.
That’s on us and we’ll fix it immediately. If you’ve received the wrong item, email hello@panchtatv.com with a photo of what you received and your order number. We’ll dispatch the correct item within 1 working day and arrange a pickup for the incorrect one at no cost to you.