At PANCHTATV, customer satisfaction is important to us. We take great care in preparing and packaging every order to ensure it reaches you in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
To be eligible for a return, your item must meet the following conditions:
For health, safety, and quality reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless they arrived defective or incorrect.
The following items are not eligible for return:
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
After reviewing your request, we will work with you to provide a suitable resolution, which may include a replacement, store credit, or refund where appropriate.
To start a return, please contact our customer support team with:
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without receiving return authorization.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used during checkout.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account after processing.
Original shipping charges are generally non-refundable unless the return is due to:
Customers are responsible for return shipping costs unless otherwise stated.
If you need to cancel your order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be cancelled for a full refund.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return process if eligible.
We currently do not offer direct product exchanges.
If you would like a different product, please complete the return process (if eligible) and place a new order through our website.
Our products are carefully crafted in small batches using quality ingredients. Because many of our products contain natural spices and herbs, slight variations in color, aroma, or texture may occur between batches. These natural variations are normal and are not considered defects.
If you have any questions regarding returns or refunds, we’re here to help.
Please visit our Contact Us Email us at support@panchtatv.com page or reach out to our customer support team with your order details, and we’ll be happy to assist you.
Thank you for choosing PANCHTATV. We appreciate your trust and are committed to providing products crafted with quality, care, and tradition.